SHIPPING & Returns

Shipping Policy

Thank you for shopping with us! Every order is carefully prepared and packaged to ensure it arrives safely.

Processing Time

  • Most orders are processed within 3–7 business days.

  • Personalized, made-to-order, or custom items may require additional production time.

  • Processing times are listed on each product page and may vary during holidays or high-volume periods.

Shipping Methods

We ship using trusted carriers such as USPS, UPS, and FedEx, depending on your location and the size of your order.

Once your order ships, you will receive a confirmation email with tracking information.

Shipping Costs

Shipping charges are calculated at checkout based on the destination, package size, and shipping method selected.

Delivery Times

Estimated delivery times begin after your order has shipped and are not guaranteed. Delays caused by carriers, weather, holidays, or other circumstances beyond our control may occur.

Incorrect Shipping Information

Please verify your shipping address before completing your purchase. We are not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided during checkout.

Returns & Refunds

Your satisfaction is important to us.

Eligible Returns

We accept returns on eligible non-custom items within 14 days of delivery.

Returned items must be:

  • Unused

  • In their original condition

  • Returned in the original packaging when possible

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Custom & Personalized Items

Because custom, personalized, and made-to-order items are created specifically for you, they are not eligible for return or exchange unless they arrive damaged, defective, or we made an error with your order.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

We will work with you to provide a replacement, repair, or refund when appropriate.

Refunds

Once your return has been received and inspected, we'll notify you of the approval status of your refund.

Approved refunds will be issued to your original payment method. Depending on your financial institution, it may take several business days for the refund to appear on your account.

Non-Returnable Items

The following items are not eligible for return:

  • Personalized products

  • Custom orders

  • Digital downloads

  • Gift cards (if applicable)

  • Clearance or final sale items

Order Cancellations

Orders may be canceled within 24 hours of purchase, provided production has not already begun.

Once production has started, cancellation requests may not be possible for made-to-order items.

Lost Packages

If your package appears to be lost in transit, please contact us. We'll work with the shipping carrier to help locate your package and determine the best resolution.

Questions?

If you have any questions about shipping, returns, or your order, we'd love to help. Please contact us through our Contact page or email us, and we'll respond as quickly as possible.